At 11 ph, your privacy matters. This page explains exactly what personal information we collect, why we collect it, how it is used, and what rights you have as a Filipino player on our platform. We are committed to keeping your data safe and handling it responsibly at all times.
When you register an account or use the 11 ph platform, we collect certain personal information that is necessary to provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and verifyyour identity in line with Philippine regulations. Additionally, we automatically collect technical data such as your IP address, device type, browser information, and session activity logs when you access the platform. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience for Filipino players. All information collected is limited to what is strictly necessary for the operation of the platform and fulfilment of our legal obligations.
The personal data you provide is used primarily to create and manage your 11 ph account, process your deposits and withdrawals in Philippine pesos, and verify your identity as required under applicable Philippine law. We also use your contact details to send you important account notifications, security alerts, and updates about platform features — we do not send unsolicited promotional messages without your consent. Your transaction history is retained for financial record-keeping and regulatory compliance purposes, and may be reviewed in the event of a dispute or investigation. We may use aggregated, anonymised data to analyse platform usage trends and improve our services, but this data cannot be used to identify you personally. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
11 ph may share your personal information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools. These providers are contractually bound to handle your data securely and only for the specific purposes for which it was shared. We do not permit third-party providers to use your data for their own independent purposes. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if required by law or to protect the rights and safety of our users. Any such disclosure will be limited to the minimum information necessary to satisfy the legal requirement. We will notify you of any such disclosure where we are legally permitted to do so.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the 11 ph platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured, access-controlled systems. Our security team monitors the platform continuously for unusual activity and responds promptly to any potential threats. You are also responsible for keeping your account credentials confidential — do not share your password with anyone, and contact our support team immediately if you suspect unauthorised access to your account. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage all Filipino players to practise good digital hygiene when accessing the platform.
The 11 ph platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to track your activity across unrelated third-party websites. Our use of cookies is limited to what is necessary for platform operation and service improvement.
As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data in certain circumstances. You may also request that we restrict the processing of your data or object to specific uses of your information. To exercise any of these rights, you can contact our support team at: support at 11ph.biz, and we will respond to your request within a reasonable timeframe. Please note that some data may need to be retained for legal or regulatory reasons even after an account is closed. We are committed to handling all data rights requests fairly, transparently, and in accordance with applicable Philippine privacy law.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our internal compliance policies. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and regulatory requirements. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the data retention countdown from the date your account is formally closed. You may contact our support team for more information about the specific retention periods that apply to your account data.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make significant changes, we will notify registered players via email or through a prominent notice on the platform. The date of the most recent revision will always be displayed at the bottom of this page so you can easily identify whether the policy has been updated since your last visit. Continued use of the 11 ph platform after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.
Last reviewed: 2025. This Privacy Policy applies to all players accessing the 11 ph platform from the Philippines.
We never sell or share your personal information with third parties for marketing. Your data is used only to run your account and comply with Philippine regulations.
You can request access to, correction of, or deletion of your personal data at any time by contacting our support team. We respond to all requests promptly and fairly.
All data transmitted on the 11 ph platform is encrypted. Our security team monitors the platform around the clock to keep your account and personal information safe.
Now that you know how we protect your data, create your free account and start enjoying slot games and casino-style entertainment built for Filipino players. Registration is quick and secure.